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Position |
IT Helpdesk Agent |
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Employer |
The employer is a Technology & Solutions
provider for the Hospitality industry in Asia. |
Location |
Kim Keat Road (Nearest MRT: Boon Keng) |
Working Hours |
Rotational Shifts: 8.30am - 4.00pm
(Morning), 4.00pm - 10.30pm (Evening) |
Job Duties |
Provides a single
point-of-contact phone number for End Users’ desktop related problems or
requests.
Log all End User calls and track until resolution in the Helpdesk
Management Database.
Provide basic usage advice on off-the-shelf applications.
Provide 1st level problem determination and assist End Users to
determine whether a problem is in hardware, system software, application
software, LAN media, network connection, or usage.
Resolve the problem or request remotely if possible with the
instructions given to the End User or go to the client’s site to resolve
client’s IT issue if required.
Forward unresolved problem or request to the proper channel of support
by contacting the designated party or parties. Provide vendor management
where necessary.
Update End Users on the status of the open problem or request.
Escalate and track problems or requests to the respective management for
attention when required. |
Qualifications |
ITE/ Diploma in IT/Computer related
Qualification/Certification.
Fresh Grads are welcome to apply.
Malaysians are welcome to apply. |
Experience |
At least 1 year experience in
an IT Helpdesk environment.
Willing to perform shift-work.
Familiar with standard PC applications, e.g. Microsoft products, email
clients, etc.
Experience in LAN/WAN/Wireless networking is an added advantage.
Experience in Hotel IT Concierge may also apply. |
Salary Range |
$1,600 - $1,900 |
Sent CV
(MS Word format) |
B2@bizcareps.com
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(Indicate position applied for at the beginning of the CV) |
